Landowner Engagement Marinus Link

Marinus Link is committed to working with impacted landowners who will have the proposed Marinus Link electricity interconnector on their properties.

All impacted landowners have been contacted by Marinus Link and allocated a dedicated Land Access Agent.

We recognise the vital role of landholders in enabling transmission projects that support all electricity customers and thank them for their ongoing cooperation.

Landowner information pack (.pdf)

Landowner and land-access enquiries and complaints  

Marinus Link understands the importance of respectful engagement with landowners, land managers and tenants throughout the lifecycle of the project.  

Marinus Link have a dedicated land access team who are committed to communicating clearly, effectively and collaboratively with landowners and tenants. All landowners and tenants will be allocated a dedicated land agent.  

Marinus Link takes complaints against the project seriously and has a process to address landowner and tenant complaints in a timely manner.   

The steps below outline how landowners and tenants can make an enquiry or complaint. 

How to make a general enquiry or provide general project feedback 

If you have a general enquiry or wish to provide general project feedback, you can submit it through our Contact Us webpage.  

Your enquiry or feedback will be received by a member of the Strategic Communications and Community Engagement Team who will reply to you within five (5) business days. 

How to make a landowner or tenant complaint  

If you wish to make a landowner or tenant complaint, please contact your land agent. Alternatively, you can contact a member of the project team on the details below: 

Phone

To speak with a member of our Strategic Communications and Community Engagement Team, please call 1300 765 275. 

Online

Please email your complaint to team@marinuslink.com.au or complete the contact form at marinuslink.com.au/contact-us-2. 

By post

Please address your complaint to: 

Head of Communications and Community 
Marinus Link Pty Ltd 
PO Box 606 
Moonah Tasmania 7009 

Helping us to resolve your complaint  

To have your complaint resolved as soon as possible, it is important that you include the following information when you contact us: 

Your details, including your full name, address of the land to which your complaint relates, and best contact phone number, as well as; 
A description of your complaint; 
Any documentation, evidence, or information that you wish to share in support of your complaint;

Any requests or wishes you have for the process and outcome of the complaint.

When will you get a response? 

We are committed to ensuring that complaints are dealt with in an efficient and timely manner.  

Marinus Link will respond to complaints within five (5) business days of receipt, with the aim to resolve in an efficient and mutually beneficial way.  

Where the complaint is complex or requires further investigation, we commit to engaging with the complainant at regular intervals to keep them informed about the progress of their complaint. 

What do we record? 

Your personal information is private and confidential. 

We record only the information we need to investigate, your feedback and our responses to you. 

Find more information in our Privacy Policy. 

Find out more  

For more information on Marinus Link’s landowner and land-access enquiries and complaints process, including how to escalate your complaint if you’re not satisfied, please view our Land Access Complaints Policy (.pdf).  

Community Support Services

Marinus Link offers a service to members of the community who are directly impacted by the Marinus Link project and who may be experiencing genuine distress regarding the project and its impact, whether personal or business related. For information on this service, please access the Community Support Services Brochure (.pdf).